Legal

Privacy Policy

Last updated: June 2026

30+ Years Experience

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Contents

Questions?

If you have any questions about this policy, we’re happy to help.

1. About This Policy

Melon Digital Marketing (“Melon Digital”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at melondigital.com.au or engage our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or engage our services.

This policy applies to all information collected through our website and any related services, sales, marketing, or events. We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

Name and contact details (email address, phone number)
Business name and website URL
Messages and enquiries submitted through our contact forms
Information provided when engaging our services or signing a service agreement
Payment information (processed securely through third-party payment providers — we do not store card details)

Information collected automatically:

IP address and browser type
Pages visited and time spent on our website
Referring website or search terms used to find us
Device type and operating system
Cookies and similar tracking technologies (see Section 5)

Information from third parties:

Information from social media platforms if you contact us or interact with our social accounts
Analytics data from platforms such as Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the services you have requested
To send quotes, proposals, invoices, and service-related communications
To manage our client relationships and deliver ongoing services
To improve our website and understand how visitors use it
To send marketing communications where you have opted in or where permitted by law — you may opt out at any time
To comply with legal and regulatory obligations
To detect and prevent fraud or misuse of our services

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering services (e.g. hosting providers, email platforms, accounting software). These providers are bound by confidentiality obligations and may not use your information for their own purposes.
Legal requirements: We may disclose your information where required to do so by law, or in response to valid legal processes such as a court order or government request.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With your consent: We may share your information with third parties when you have given us explicit permission to do so.

We will never share your information with advertisers or marketing companies without your explicit consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse how our site is used.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

Types of cookies we use:

Essential cookies: Required for the website to function correctly. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). This data is aggregated and anonymous.
Functional cookies: Remember your preferences to improve your experience on return visits.
Marketing cookies: Used to deliver relevant advertising and track campaign effectiveness (e.g. Google Ads, Meta Pixel). These are only active where you have consented.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, visit www.allaboutcookies.org.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

These measures include:

SSL encryption on our website (HTTPS)
Secure hosting on Hostinger infrastructure
Access controls limiting who within our business can access personal information
Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

7. Third-Party Links

Our website may contain links to third-party websites, platforms, or services that are not operated by us. These may include social media platforms, payment processors, or partner websites.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

The inclusion of any link on our website does not imply our endorsement of that site or service.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any personal information you believe is inaccurate or incomplete.
Deletion: You may request that we delete your personal information, subject to certain legal obligations that may require us to retain it.
Opt-out of marketing: You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
Complaints: If you believe we have breached your privacy rights, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe and in any event within 30 days.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately and we will take steps to delete that information from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.

If we make material changes that significantly affect your rights, we will make reasonable efforts to notify you — for example, by posting a notice on our website or sending an email to clients where appropriate.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

We aim to respond to all privacy-related enquiries within 5 business days.